Automobile Industry
Fuel Your Automotive Journey with Next-Gen CRM Innovation
Unlock AI-powered efficiency, real-time insights and personalized customer journeys using Salesforce for automotive success.
Our Case Studies
Key Challenges Facing Today’s Automotive Industry
Complex Supply Chain Operations
Inefficient coordination among OEMs, dealers, and suppliers creates delays and errors impacting business.
Fragmented Sales & Service Data
Sales and service teams often work with disconnected systems, affecting performance, efficiency and reporting impacting business performance.
Disconnected Customer Experiences
Lack of centralized data leads to inconsistent communication across dealerships and service centers.
Outdated Service Processes
Legacy systems make it hard to deliver fast and modern maintenance and repair experiences.
Data Security Risks
Lack robust cybersecurity features, putting sensitive customer and transaction data at risk.
Manual Workflows
Tracking vehicle inventory across multiple locations without automation reduces efficiency and impacts customer satisfaction.
Limited Visibility Into Customer Lifecycle
Absence of real-time analytics into buyer behavior makes data-driven decision-making tough and impact conversions.
Elevate BFSI Performance: Faster Service, Personalized Experiences, Smarter Insights
Connected Customer View 360°
Centralize all customer interactions for better engagement and sales forecasting.
Unified Dealer Platforms
Enable seamless coordination between OEMs, Dealers, and Third parties and help to draft future business strategies.
Personalized Customer Journeys
Automate outreach and tailor communications across the lifecycle to improve customer experience.
Smart Inventory Tools
Track, manage, and optimize inventory with real-time CRM dashboards.
Workflow Automation
Automate routine tasks and focus more on delivering value.
Expert CRM Consultation
Our Certified Experts tailor Salesforce to fit your automotive needs
Omnichannel Access
Empowering consultants with mobile access and cloud connectivity, keeping operations running even on the go.
Want to redefine how your automotive business sells, services and grows—smarter, faster and customer-first?
Benefits for Different Automotive Segments
For Original Equipment Manufacturers (OEMs)
Gain real-time insights into customer behavior, optimize manufacturing and logistics, and improve supply chain transparency. Collaborate seamlessly with dealerships and distributors to ensure faster time-to-market, Monitor post-sale performance and drive continuous improvement through connected vehicle data.
For Dealerships
Enhance operations by aligning sales, service and marketing under a unified CRM system resulting in increased lead conversions and improved customer satisfaction. Enhance service experiences with digital appointment scheduling, real-time updates, and personalized follow-ups. Gain deep visibility into dealership performance metrics for smarter, faster decision-making
For Auto Parts & Aftermarket Providers
Streamline order processing and strengthen supplier relationships through intelligent automation. Improve forecasting accuracy using AI-powered demand planning tools. Track parts sales, returns, and usage trends to optimize stock levels and profitability.
Car Rental Agencies
Manage reservations, fleet data, schedules and customer service effortlessly from one platform. Integrate customer profiles to offer loyalty programs, dynamic pricing, and personalized service. Automated billing, contract generation, and fleet reporting.
Our Salesforce Services for Automotive
Whether you’re an OEM, dealer, or service provider, our intelligent CRM services empowers you to connect every touchpoint, streamline operations and exceed customer expectations at every stage.
Bespoke CRM Development
We build custom Salesforce applications to match your automotive workflows.
System Integration & Analytics
Unify data across platforms and uncover insights with embedded analytics tools.
Secure Data Migration
We help you migrate your existing records with precision and safety.
Tailored Salesforce Configuration
From custom fields to automation, we adapt Salesforce to your business DNA.
End-to-End QA Testing
Ensure your CRM functions flawlessly through robust testing practices.
Training & Adoption Programs
Empower your staff with the tools and knowledge to maximize CRM usage.
Introducing AutoSmart - Powered by Agentforce
All-in-one Salesforce-powered solution designed specifically for automotive OEMs to streamline operations, enhance customer engagement to improve lead conversions, achieve customer satisfaction, optimize the vehicle lifecycle and data security.
It empowers OEMs with real-time insights, dealer collaboration, service automation, and intelligent data management—all from a unified platform.
360° Vehicle Lifecycle Management
Unified Customer View empowering personalized engagement
Automated Service Scheduling
Predictive Maintenance Insights
Smart Lead Allocation
Warranty & Claims Management
Centralized Supply Chain Visibility
Realtime Inventory
Seamless Dealer Network Collaboration
Performance tracking
Smart Followups/ Feedback
Reimagine What Your Business Can Do with Salesforce
High ROI with Faster Deployment, Customizability & Scalability
Boost in sales productivity with automation tools
Reduction in service time via streamlined booking and updates
Faster inventory turnaround with real-time tracking
Increase in lead conversion through intelligent automation
Ready to Shift Gears to Smarter Automotive Operations?
Revolutionize your dealership, service centre, or manufacturing operations with intelligent CRM solutions tailored for the auto sector.
