Zoho, a cloud-based, integrated customer relationship management platform, expanded its technological platform to aid in the fight against the deadly Covid-19 outbreak in India. Zoho’s apps are now available for government entities, hospitals, and NGOs.
The company has also established a dedicated helpline number and a team to assist those who wish to use Zoho’s platform to create a bespoke solution. The firm also claims that it had collaborated with a few non-governmental organizations and government agencies. This includes the Tamil Nadu Covid War Room, which is developing technological solutions to help them organize their relief efforts.
Health Officer Viduthalai Virumbi B. said: “Volunteers are using Zoho’s app at the Tamil Nadu Covid War Room to address covid-related requests and issues coming in through the 104 helplines. The app is also being used to manage requests for oxygen, medicines, and food. Even burial and cremation requests and grief counseling is being managed using the app.”
According to the Zoho Corporation, employees can create unique solutions using any of the company’s more than 50 applications. It will be freely available for this purpose. Online and offline fund collection and the creation of bills are areas where Zoho can help. It also aids inventory management by tracking the inventory of PPE kits and other medical supplies.
Volunteering, contact management, patient info, gathering donations, real-time visibility, data collecting, and other functions are made easier with the ZOHO CRM. Chatbots, social media response management, video conferencing, and low-code applications are just a few of the virtual tools available.
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