Playvox, a cloud-based solution, is ready to launch its advanced workforce solutions for digital-first and CRM-centric contact centers.
This collaboration is great news for the customers as now they can access the advanced workforce engagement solutions on Salesforce AppExchange smoothly.
With this integration, Playvox intends Salesforce Service Cloud customers to manage forecasting, scheduling, adherence, capacity planning, and long-term scheduling more efficiently within the Salesforce Contact Center.
The new and enhanced workforce engagement solutions can easily make real-time changes based on Playvox’s AI Insights and deliver better customer experiences.
The announcement was made live to the public by the CEO of Playvox, Louis Bucciarelli, who said, “We’re honored to collaborate with Salesforce to bring new levels of efficiency and innovation to our joint customers.”
Salesforce is a cloud-based software company that helps industries with its unbeatable CRM solutions. This software supports your marketing, sales, service, and IT teams to work in unity from anywhere.
Playvox is a cloud-based solution to help quality assurance teams monitor clients’ performance and centralize customer service processes. It transforms the whole experience of its customers.
This collaboration of Salesforce with Playvox can bring robust solutions to achieve efficient strength in the contact center.