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Salesforce Announces Slack GPT, A Conversational AI Assistant

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Salesforce, a leading CRM company, has announced Slack GPT, a conversational AI assistant.

This announcement was made on 4th May 2023 at the Salesforce World Tour NYC in the USA.

This feature will transform how work is done through a conversational AI experience natively integrated into Slack.

In addition to generating AI app integrations, Slack GPT will be able to access customer 360 and Data Cloud insights and open up new language models. 

Moreover, it will work with Einstein GPT to make every organization more efficient and effective using CRM and conversational data.

Slack will integrate AI natively into its user interface to help its customers work smarter, learn faster, and communicate more effectively.

Lidiane Jones, CEO of Slack, said, “Generative AI has enormous potential to redefine how work is done and unlock significant business productivity.”

He further added that a company’s most trusted resource – internal knowledge – becomes its most valuable data resource when AI can analyze and act upon it. It enables organizations to work smarter and make smarter decisions faster by easily tapping into their trusted customer data and essential employee knowledge through conversational AI.

With Slack’s newly released platform, customers can easily integrate AI actions into workflows with simple prompts at every step, making AI automation easy for anyone.

Also, Einstein AI Chatbot will soon bring real-time insights from customer data to life in Slack, enriching every team’s understanding of customers through conversational interfaces.

Slack GPT delivers intelligence through automation, shared knowledge, and conversational interactions within Slack.

Whether a company wants to implement a language model of choice, build its own AI-powered workflow, or integrate AI seamlessly into Slack, the AI is customizable to its unique needs.

Let’s see what the future holds for Salesforce’s Slack GPT.

If there are any further updates, we will keep you posted.

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Nitish Bharadwaj

Salesforce Principal Consultant | Chief Information Officer
"An experienced professional with 5+ years of experience in consulting on and delivering Salesforce projects for mid size, large and very large customers."

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