Salesforce, the world’s #1 Customer Relationship Management Platform, has launched a suite of new third-party tools to help businesses safely return to business after the COVID-19 pandemic. These new products focus on on-site visitor management, business continuity, and supply chain management.
The brand new products are part of a collection of resources compiled by Salesforce at Work.com, a social performance management platform launched earlier this month to accelerate private and public sector response to the COVID-19 pandemic. At Work.com, organizations can access the Command Center application that provides a common interface for all the tools that will help leaders to manage their post-coronavirus operations.
Work.com products built by ISV partners comprise of three tools:
1. Traction Guest enables on-site visitor management capabilities and related critical warnings and status updates.
2. Fusion Risk Management offers business continuity and risk management tools designed for post-pandemic operations.
3. ComplianceQuest provides supply chain management protocols, quality assurance, and regulatory compliance.
Although ISV partners didn’t rewrite their in-built application for this initiative, they have adapted them for a particular use case and linked it directly to the new platform functionality provided by Salesforce using the Work.com command center.
The command center provides a central place for managers to gather and track employee health and feedback on various factors. All the critical data can be tracked in a command center that will help businesses to make data-driven decisions.
Woodson Martin, General Manager of Salesforce AppExchange, commented, “These first ISV partners are providing critical apps and integrating them into the command center, so those insights rise to the surface and can be part of the decision-making process.”
Along with these first ISV products, the Work.com collection now includes consulting listings from partners such as Accenture, Deloitte & PwC.
While Work.com is focused on re-opening operations, Salesforce has also compiled resources from third-party partners on the Salesforce AppExchange COVID-19 Resources for Businesses page. Those resources are more focused on tools to help stabilize business processes before facilities can be reopened like cloud telephony or digital signature tools.
Around 100 applications are already listed on the AppExchange resource page that reflects the diversity of customer needs in different sectors.
“That’s where the strength of an ecosystem like Salesforce comes in with thousands of partners. We’re able to help customers find a lot of those things, and they’re pre-integrated into existing work environments.”