Zendesk has announced the Zendesk Marketplace for Sell applications that provide sales teams with a central place to access important customer information from additional tools in the sales stack.
Salespeople can now access important customer context directly within the Zendesk Sell interface using a variety of marketing, proposal, storage, and billing tools to create a single, holistic profile of the potential customers.
The Zendesk Marketplace for Sell is a place where companies can exchange components that extend the functionalities of the core Sell product.
Adrian McDermott, President of Products, Zendesk said: “With these new apps, we are helping sales teams access more meaningful information as well as a platform to work hand-in-hand with customer service agents and other internal teams.”
Recently, Zendesk has released the Zendesk Customer Experience Trends Report 2020 that is a comprehensive survey of more than 45,000 global companies using Zendesk. The report found that highly effective sales and service teams are successfully working with an open and modern CRM platform to secure deals and achieve longer-term business goals.
With Zendesk Marketplace, the sales and service team can not only enhance Zendesk sales and support but can also better understand each customer to create a unified and consistent user experience.
With the addition of Sell apps to the Marketplace, Zendesk offers a wide range of business benefits such as:
- Install applications and integrations from Sell partners including MailChimp, Dropbox, PandaDoc, and more.
- Get access to partner applications that contain several Zendesk Support applications that are now enabled for sale.
- Build integrations for Sell with other Zendesk products including Support and Chat to improve product functionality.
Customers can develop private applications with a new application development framework. This enables them to customize Sell for their specific environments, for example, connecting to an internal system or building a unique functionality.
In addition, ISVs (independent software vendors) can build custom apps and industry partners can add connections to their software. For example, by installing Dropbox for Sell, a sales representative can save documents to Dropbox and link them with a deal in Sell.
Mikita Mikado, CEO, PandaDoc said: “We’re excited to partner with Zendesk and bring quoting even closer to Sell and the sales rep’s experience.”