Net2phone, a leading unified cloud communications solutions provider, has announced a strategic partnership with Salesforce, the world’s leading CRM provider, to boost call efficiency within the CRM giant’s environment.
net2phone for Salesforce has also been announced by net2phone, which is available to users worldwide on Salesforce AppExchange, the world’s leading enterprise cloud marketplace.
The net2phone partnership with Salesforce improves customer interaction quality and call efficiency within the Salesforce environment. The integration acts as a Salesforce multiplier, that extends the reach of Salesforce to enable data-driven voice communication.
net2phone for Salesforce offers unlimited calls to over forty target countries, live chat, call recording, webRTC, mobile apps, and various intelligent communication systems, including advanced management analytics.
Features Of net2phone For Salesforce
- Provides the customer with a click-to-call functionality and empower outbound calls with just a single click.
- Populates inbound calls with account records details and customer information.
- Ability to access updated contact status and create accurate metrics based on call records
- Allows customization of user profiles and softphones so that everyone sees the most important details based on their specific role.
Woodson Martin, GM of Salesforce AppExchange, commented: “net2phone for Salesforce is a welcome addition to AppExchange, as net2phone powers digital transformation for customers by integrating data-powered voice calling with Salesforce. AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”